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4K UHD Quality

Zero Buffer Time

Multi-Device Access

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Frequently Asked Questions

Find quick answers to common questions about our services.

How To Install Watchlist-Pro?

Follow these simple steps to install Watchlist-Pro:

Download the Watchlist-Pro app from our website
Run the installer package
Follow the on-screen instructions
Sign in with your Dextrad account
Start enjoying your personalized watchlist!

Note: Make sure your system meets these requirements:

Windows 10 or later
4GB RAM minimum
Stable internet connection

How To Add A Cloud

Adding a cloud storage to your account is easy:

Open your Watchlist Pro app settings
Navigate to "Storage Options"
Click "Add Cloud Storage"
Select your preferred cloud provider (Google Drive, Dropbox, etc.)
Log in to your cloud account when prompted
Choose the folders you want to sync
Click "Confirm" to complete the setup

Supported Cloud Services:

Google Drive
Dropbox
OneDrive
iCloud

How To Find UID/ID Number

Your UID/ID Number can be found in several places:

In the Dextrad App:
- Go to Settings
- Select "Account Info"
- Your UID/ID will be displayed at the top
On the Website:
- Log in to your account
- Click on your profile
- Select "Account Details"

Note: Your UID/ID Number is unique to your account and required for support requests. Keep it secure and don't share it publicly.

How To Install My Family Cinema

Follow these simple steps to install My Family Cinema:

Download the My Family Cinema app from our website
Run the installer package
Follow the on-screen instructions
Sign in with your Dextrad account
Start enjoying family-friendly entertainment!

Features included:

Parental Controls
Multiple User Profiles
Content Filtering
Watch History

What payment methods do we accept?

We accept a wide range of payment methods:

Credit & Debit Cards (Visa, MasterCard, American Express)
Local Payment Methods

How can I pay manually or via EFT?

If you prefer to pay via bank transfer, EFT, or another manual method, you can follow our step-by-step manual payment process.

Go to Manual Payment Page

Tip: The manual payment page will guide you through providing your details, selecting your plan, and sending proof of payment for quick activation.

On which devices can I watch?

Our service is available on a wide range of devices:

Smart TVs and TV Boxes
Mobile devices (Android)
Computers

How secure is our platform?

Security is our top priority. We implement:

End-to-end encryption
Regular security audits
Compliance with industry standards

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